1. Overview
At Techatomfusion LLP, we strive to deliver high-quality technology solutions, including software development, IoT hardware & software solutions, and mobile app development. This Refund Policy outlines our guidelines regarding refunds for our services. By engaging with our services, you agree to the terms set forth in this policy.
2. Service-Based Refunds
Due to the customized nature of our projects and solutions, refunds are evaluated on a case-by-case basis. Once work has commenced or deliverables have been approved, refunds may not be applicable. We encourage clear communication during all project phases to ensure satisfaction.
3. Refund Request Process
Request Submission:
Refund requests must be submitted in writing within 14 days of the service or project milestone delivery. Please include your order details, reasons for the refund request, and any supporting documentation.
Review & Decision:
Our team will review your request and may request additional information if necessary. We aim to respond within 10 business days with a decision.
Approval & Processing:
If approved, refunds will be processed through the original payment method within 15 business days. Please note that transaction fees or any bank processing fees may be deducted from the refund amount.
4. Non-Refundable Services
Certain services may be non-refundable, including:
Initial consultation fees
Custom development work that has progressed beyond the planning or prototyping stage
Services where significant resources have already been allocated
These terms will be clearly communicated during the proposal and agreement phase.
5. Cancellation by Client
Before Work Commencement:
If you cancel the project before work has commenced, you may be eligible for a full refund, subject to a nominal administrative fee.
After Work Commencement:
Cancellation after the project has begun may result in a partial refund based on work completed to date. An itemized account of work and expenses will be provided.
6. Dispute Resolution
If you are dissatisfied with a project outcome, we encourage you to contact our support team immediately so that we can work towards a resolution. In cases where a mutual agreement cannot be reached, disputes will be resolved according to the terms specified in our Terms & Conditions.
7. Modifications to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website, and continued use of our services will signify your acceptance of the updated policy.
8. Contact Information
For any questions or to submit a refund request, please contact us at:
📧 [email protected]
📞 +91 7439118907